Refund policy

Return and Exchange

Return Policy:

• Items are eligible for return or exchange within 14 days of delivery.
• Conditions for returns:
  • Items must be unused, with tags and original packaging intact.
  • A package opening video is mandatory to initiate the return process.
  • Shipping and return fees apply for international orders.
  • For Indian orders, the first return is free.

How to Return an Item:

1. Visit your order page and initiate the return process.
2. Select the item(s) and schedule a pickup.
3. Pack the item securely, ensuring all return conditions are met.
4. A one-time pickup attempt will be provided.

Unsuccessful Pickup:

If the pickup attempt fails, you must arrange the return shipping at your own cost.

Exclusions from Returns:

• Final Sale or Clearance Items: These are sold "as-is," may have imperfections, and cannot be returned or exchanged.
• Customized or Personalized Items: These are non-returnable and non-exchangeable.

Exchange Policy:

• Shipping charges apply for all exchanges and are calculated at checkout based on location.
• Exchanges for Indian orders are free.

Additional Details:

1. Eligibility for Returns:

Items with physical damage, missing accessories, or incomplete packaging may be rejected.

2. Refund Process:

Refunds are processed within 7–10 business days after inspection and approval.

Refunds are issued to the original payment method, subject to the Company’s discretion.

3. Inspection Period:

All returned items undergo a thorough inspection to ensure they meet return criteria.

4. Communication:

For assistance, contact our support team at support@todobasique.com.